Cant get PDF report to work.

[AU GEN COMMS NSW]

Followed help procedure that pops up, however PDF generation still does not work. Whats the trick?

[dalet0]

Hi AU GEN,

Please make sure your browser is not blocking pop-ups.

What are you seeing when you click on the PDF icon?
Are getting any pop-up error?
Did you try a different browser?

Can you please look into Scrutinizer\Apache\logs\error.log and post the last 3 error logs here?

[AU GEN COMMS NSW]

No pop up error.
Tried firefox.
Last thre error logs:
[Tue May 10 11:22:16 2011] [notice] Apache/2.2.17 (Win32) PHP/5.3.3 configured -- resuming normal operations
[Tue May 10 11:22:16 2011] [notice] Server built: Oct 18 2010 01:58:12
[Tue May 10 11:22:16 2011] [notice] Parent: Created child process 2636

Thanks for your help.

[dalet0]

Hi AU GEN,

These error logs appear to be old. Let's try to make Apache generate new ones.

Can you please click on the PDF report icon multiple times as if you were trying to generate a report. then check if there were any new logs in Scrutinizer\Apache\logs\error.log?

If you are not already running the latest version of Scrutinizer I would recommend upgrading to the latest if you can.

[Neil_K]

Hi, Im having the same problem here too. If its ok I'll add to this thread(?)

Was there a fix for this? Im running v8.6.1 (8.6.1.14902)

Error logs

Mon Dec 19 13:39:29 2011] [error] [client 127.0.0.1] DISPLAY HEADER: Percent - DISPLAY HEADER: SUM_octetDeltaCount at /<D:\\Program Files (x86)\\Scrutinizer\\cgi-bin\\status.cgi>Plixer/Scrutinizer/status/tables.pm line 924.\r, referer: http://127.0.0.1:8080/#tab=tab3
[Mon Dec 19 14:01:22 2011] [error] [client 127.0.0.1] DISPLAY HEADER: Percent - DISPLAY HEADER: SUM_octetDeltaCount at /<D:\\Program Files (x86)\\Scrutinizer\\cgi-bin\\status.cgi>Plixer/Scrutinizer/status/tables.pm line 924.\r, referer: http://127.0.0.1:8080/#tab=tab3
[Mon Dec 19 14:02:11 2011] [error] [client 127.0.0.1] DISPLAY HEADER: Percent - DISPLAY HEADER: SUM_octetDeltaCount at /<D:\\Program Files (x86)\\Scrutinizer\\cgi-bin\\status.cgi>Plixer/Scrutinizer/status/tables.pm line 924.\r, referer: http://127.0.0.1:8080/#tab=tab3
[Mon Dec 19 14:43:29 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/icons
[Mon Dec 19 14:43:29 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/icons
[Mon Dec 19 14:43:29 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/icons
[Mon Dec 19 14:43:29 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/icons
[Mon Dec 19 15:03:27 2011] [error] [client 127.0.0.1] DISPLAY HEADER: Percent - DISPLAY HEADER: SUM_octetDeltaCount at /<D:\\Program Files (x86)\\Scrutinizer\\cgi-bin\\status.cgi>Plixer/Scrutinizer/status/tables.pm line 924.\r, referer: http://127.0.0.1:8080/#tab=tab3
[Mon Dec 19 15:04:37 2011] [error] [client 10.51.36.23] DISPLAY HEADER: Percent - DISPLAY HEADER: SUM_octetDeltaCount at /<D:\\Program Files (x86)\\Scrutinizer\\cgi-bin\\status.cgi>Plixer/Scrutinizer/status/tables.pm line 924.\r, referer: http://37mo001:8080/
[Mon Dec 19 15:08:35 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/favicon.ico
[Mon Dec 19 15:08:35 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/favicon.ico
[Mon Dec 19 15:08:35 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/favicon.ico
[Mon Dec 19 15:08:35 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/favicon.ico

[BenjaminM]

Hi Neil_K ,

I would upgrade to our latest version of Scrutinizer: 8.6.2. There was a known issue with PDF reporting that was fixed in this version. Please let me know if this fixes your issue.

Thanks,
Ben

[Neil_K]

Hi Ben,

Thanks for the speedy response, we'll give that a go and report back here either way

Cheers

Neil

[Neil_K]

Im afraid this hasnt worked

[Tue Dec 20 12:36:28 2011] [notice] Apache/2.2.17 (Win32) PHP/5.3.3 configured -- resuming normal operations
[Tue Dec 20 12:36:28 2011] [notice] Server built: Oct 18 2010 01:58:12
[Tue Dec 20 12:36:28 2011] [notice] Parent: Created child process 6536
[Tue Dec 20 12:36:28 2011] [notice] Disabled use of AcceptEx() WinSock2 API
[Tue Dec 20 12:36:28 2011] [notice] Child 6536: Child process is running
[Tue Dec 20 12:36:28 2011] [notice] Child 6536: Acquired the start mutex.
[Tue Dec 20 12:36:28 2011] [notice] Child 6536: Starting 64 worker threads.
[Tue Dec 20 12:36:28 2011] [notice] Child 6536: Listening on port 8080.
[Tue Dec 20 14:02:31 2011] [error] [client 10.51.36.20] File does not exist: D:/Program Files (x86)/Scrutinizer/html/xml/status/1259_10.51.36.20__lb_data.xml, referer: http://37mo001:8080/flash/amline.swf
[Tue Dec 20 16:14:11 2011] [warn] pid file D:/Program Files (x86)/Scrutinizer/apache/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
[Tue Dec 20 16:14:12 2011] [notice] Apache/2.2.17 (Win32) PHP/5.3.3 configured -- resuming normal operations
[Tue Dec 20 16:14:12 2011] [notice] Server built: Oct 18 2010 01:58:12
[Tue Dec 20 16:14:13 2011] [notice] Parent: Created child process 2248
[Tue Dec 20 16:14:13 2011] [notice] Disabled use of AcceptEx() WinSock2 API
[Tue Dec 20 16:14:13 2011] [notice] Child 2248: Child process is running
[Tue Dec 20 16:14:13 2011] [notice] Child 2248: Acquired the start mutex.
[Tue Dec 20 16:14:13 2011] [notice] Child 2248: Starting 64 worker threads.
[Tue Dec 20 16:14:13 2011] [notice] Child 2248: Listening on port 8080.
[Tue Dec 20 16:21:40 2011] [error] [client 10.51.36.23] File does not exist: D:/Program Files (x86)/Scrutinizer/html/js/ui.slider.js, referer: http://37mo001:8080/cgi-bin/vitals.cgi?lc=1
[Tue Dec 20 16:21:40 2011] [error] [client 10.51.36.23] File does not exist: D:/Program Files (x86)/Scrutinizer/html/js/googleMapsSettings.js, referer: http://37mo001:8080/cgi-bin/vitals.cgi?lc=1
[Tue Dec 20 16:21:42 2011] [error] [client 10.51.36.23] File does not exist: D:/Program Files (x86)/Scrutinizer/html/js/ui.slider.js, referer: http://37mo001:8080/cgi-bin/vitals.cgi?lc=1
[Tue Dec 20 16:21:42 2011] [error] [client 10.51.36.23] File does not exist: D:/Program Files (x86)/Scrutinizer/html/js/googleMapsSettings.js, referer: http://37mo001:8080/cgi-bin/vitals.cgi?lc=1
[Tue Dec 20 16:26:38 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/favicon.ico
[Tue Dec 20 16:26:38 2011] [error] [client 10.51.36.23] script not found or unable to stat: D:/Program Files (x86)/Scrutinizer/cgi-bin/favicon.ico

[BenjaminM]

Hi Neil,

If you go to the admin tab>Settings>Email Server and run a test email, does this work? This uses only a plain text email to send. This will tell me if something is not configure right on the email server or if there is an issue with something else.

Also, make sure that your browser is not blocking and pop ups. The PDF can sometimes be blocked by a pop up blocker.

Thanks,
Ben

[Neil_K]

Hi Ben,

We fixed this last night. Post upgrade it was still not working, but we upgraded the PDF writer, wkhtmltopdf.exe, to Version 11 from Version 9 and it worked

Thanks for your help

Neil

[BenjaminM]

Hi Neil,

Was it the wkhtmltox 0.11.0? That is certainly interesting. Thank you for the update on the fix to this.

Thanks,
Ben