Scrutinizer Historical Data

deathnite · by **deathnite** » Wed Nov 16, 2011 7:30 pm

Hi plixer,

I have few hundred devices in the system, and cannot view any historical data. It finally comes up with the following message;
--------------------------------------
The current report requires the following columns:
commonPort, destinationIPAddress, egressInterface, ingressInterface, sourceIPAddress, octetDeltaCount
Device(s) exports the following templates:

None
Click here to view a list of report types and their required columns
--------------------------------------

Before this I quickly see all the stats and talkers visible, and the graph shows "painting a plixer",
but then drops to the above error. Other times it just keeps looping on "painting a plixer".

I am unable to get any historical timeline at all.

Cheers.
Cam

BenjaminM · by **BenjaminM** » Wed Nov 16, 2011 8:43 pm

Hi deathnite,

How are you?

We will need more information to properly answer this question.

What version of Scrutinizer are you running at the moment?
Does the refreshing "painting a plixer" issue occur on all browsers?
If you switch the time intervals to be 2 hr, 1 day, etc. does it display?

Thanks,
Ben

deathnite · by **deathnite** » Wed Nov 16, 2011 9:07 pm

Howdy,

Quick answers.

Scrutiniser version 8.6.2.16204
All browsers FF, IE and Chrome.
Switching time intervals results in same error. Occurs for saved reports as well.

Cheers
Cam

BenjaminM · by **BenjaminM** » Thu Nov 17, 2011 8:13 am

Hi deathnite,

Try going to the Admin Tab>Security>User Accounts and select your own user. If you change your 'Graph Type' to 'Pie'does this issues still occur?

I suspect this may be because of a time zone issue. If the above instructions corrects this issue, go back to your use and change the timezone of your user to match your workstation timezone.

Thanks,
Ben

deathnite · by **deathnite** » Sun Nov 27, 2011 3:11 am

<Head Slap> Ahh the timezone.
Yes I was roaming the country at the time, set the user to auto timezone, and now crisis over.

Thanks for the reminder, I did this same thing a couple of years ago. Lucky it wasn't a power point or I would've stuck my finger in it again <Doh!> :shock:

BenjaminM · by **BenjaminM** » Sun Nov 27, 2011 8:19 am

Hi deathnite,

Great to hear that worked. If you have anymore questions, please do not hesitate to come back to the forums!

Thanks,
Ben

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