Search found 16 matches

by Jeff M
Wed Jul 13, 2016 8:09 am
Forum: Replicator
Topic: How to get Replicator running?
Replies: 1
Views: 695

Re: How to get Replicator running?

Hi bastanto This looks like an error I've run into on Replicator running the v3.x code. We since have released newer code for the replicator v15.12, I would recommend we get your system upgraded to the latest release. If you'd like you can contact us in support at 207-324-8805 x4 and we'd be more th...
by Jeff M
Tue Jul 05, 2016 10:27 am
Forum: Scrutinizer
Topic: Exporter Shows Multiple Interfaces
Replies: 1
Views: 4694

Re: Exporter Shows Multiple Interfaces

Hi bwilliam This is new behavior to Scrutinizer starting in version 16. We received quite a few requests for all interfaces to be displayed under each device rather than just the active interfaces, or interfaces with a NetFlow configuration applied to them. If you'd like we can permanently hide the ...
by Jeff M
Tue Jul 05, 2016 8:55 am
Forum: Scrutinizer
Topic: Plixer va raw data storage
Replies: 1
Views: 4513

Re: Plixer va raw data storage

Hello mnadastepe Jeff from Plixer's Tech Support here. Date retention within Scrutinizer is completely customizable for your environment. If you navigate to the Admin Tab > Settings > Data History you'll see you have the option to retain each granularity for a custom time frame. We do also include a...
by Jeff M
Thu Feb 04, 2016 9:53 am
Forum: Scrutinizer
Topic: AppFlow >> Request URL
Replies: 1
Views: 4680

Re: AppFlow >> Request URL

Hey Mike Jeff from Plixer's Tech Support here. You're absolutely correct in the fact that the empty string means we only have the FQDN and no actual string following. Thanks for inquiring and clarifying! Hope all is going well with your Scrutinizer install and you're getting the visibility needed to...
by Jeff M
Wed Feb 03, 2016 7:37 pm
Forum: Scrutinizer
Topic: Can we Customize login screen
Replies: 2
Views: 811

Re: Can we Customize login screen

Hi George

Jeff from Plixer's Tech Support here! We can absolutely customize a login page for you.

The best way to accomplish this would be to give us a call at +1(207)324-8805 x4, or email us at support@plixer.com

Thanks George! Look forward to working with you
by Jeff M
Thu Jan 07, 2016 8:48 am
Forum: Scrutinizer
Topic: Scrutinizer Upgrade Instructions
Replies: 12
Views: 42747

Re: Scrutinizer Upgrade Instructions

Hi Don Due to the restricted root access to the HW Appliance we generally recommend scheduling a call with one of our support agents to assist. During the upgrade process we will want to update the OS as well. If you'd like to schedule a call with one of our support, don't hesitate to reach out to u...
by Jeff M
Mon Aug 31, 2015 10:19 am
Forum: Scrutinizer
Topic: Fresh install issue 2008r2 64 bit
Replies: 1
Views: 4097

Re: Fresh install issue 2008r2 64 bit

Hi iceteanolemon I'm sorry your ran into this issue on a fresh install. It sounds as though the custom web port of 81 wasn't implemented in either certain tables or config files. When using a custom port we'll want to make sure it gets appended in the httpd.conf file as well as 2 MySQL tables. When ...
by Jeff M
Tue Aug 04, 2015 10:43 am
Forum: Scrutinizer
Topic: Telnet link does not open in IE7
Replies: 1
Views: 4427

Re: Telnet link does not open in IE7

Thanks for the information!

If you have any questions or concerns please don't hesitate to contact support (207)-324-8805 x4

Thanks
Jeff
by Jeff M
Tue Aug 04, 2015 10:43 am
Forum: Scrutinizer
Topic: Scrutinizer v7.0.1 install/update fails
Replies: 1
Views: 5037

Re: Scrutinizer v7.0.1 install/update fails

Thanks for the information!

If you have any questions or concerns please don't hesitate to contact support (207)-324-8805 x4

Thanks
Jeff
by Jeff M
Tue Aug 04, 2015 10:43 am
Forum: Scrutinizer
Topic: How to integrate Scrutinizer with ManageEngine's OpManager
Replies: 1
Views: 4785

Re: How to integrate Scrutinizer with ManageEngine's OpManager

Thanks for the information!

If you have any questions or concerns please don't hesitate to contact support (207)-324-8805 x4

Thanks
Jeff
by Jeff M
Tue Aug 04, 2015 10:42 am
Forum: Scrutinizer
Topic: Scrutinizer Vritual Appliance Extending Disk Partition
Replies: 1
Views: 4058

Re: Scrutinizer Vritual Appliance Extending Disk Partition

Thanks for the information!

If you have any questions or concerns please don't hesitate to contact support (207)-324-8805 x4

Thanks
Jeff
by Jeff M
Tue Aug 04, 2015 10:41 am
Forum: Replicator
Topic: Plixer Flow Replicator
Replies: 1
Views: 1610

Re: Plixer Flow Replicator

Thanks for the information!

If you have any questions or concerns please don't hesitate to contact support (207)-324-8805 x4

Thanks
Jeff
by Jeff M
Tue Aug 04, 2015 10:40 am
Forum: FlowPro
Topic: Plixer FlowPro
Replies: 3
Views: 4671

Re: Plixer FlowPro

Thanks for the information!

If you have any questions or concerns please don't hesitate to contact support (207)-324-8805 x4

Thanks
Jeff
by Jeff M
Tue Aug 04, 2015 10:40 am
Forum: Scrutinizer
Topic: POODLE SSLv3 Vulnerability Fix
Replies: 1
Views: 4105

Re: POODLE SSLv3 Vulnerability Fix

Thanks for the information!

To reiterate what Jake said, if you have any questions or concerns please don't hesitate to contact support (207)-324-8805 x4

Thanks
Jeff
by Jeff M
Mon Aug 03, 2015 11:41 am
Forum: Scrutinizer
Topic: plixer_flow_collector seems not work
Replies: 1
Views: 2050

Re: plixer_flow_collector seems not work

Hi wenhuili "The server does not listen udp 2055." -A INPUT -p udp -m state --state NEW -m udp --dport 2055 -j ACCEPT - this line in the iptable is saying that Scrutinizer is listening for/accepting all traffic on that port. As for the collector service not starting, that is most likely because we d...