v9.0 Alarm Flowalyzer Poller: Missed Polls

[awysocki]

I'm getting an alarm with the following description:
plixer_flowalyzer_svc[2240]: Device 10.x.x.x is unreachable

I'm seeing the same alarm for 3 devices which are outside of firewalls. This alert only started since the upgrade. The source shows 127.0.0.1 (the server itself I'm assuming). What does this alert mean, and is there a new feature which I'm missing which I need to open up on the firewall between these devices? All other devices (not behind this firewall) are not reporting this error.

Thanks,
Andrew

[scottr]

Hello Andrew,

Version 9 now includes a polling function that goes out and checks up/down status as well as RTT. You can set this up to poll not only your netflow sending devices, but any device that you add to the poller list, or add as an object in a map.

This polling function is now part of FlowAlyzer and does reside on the Scrutinizer server.

The missed polls is that the device was unreachable.

Scott

[awysocki]

Thanks Scott, I found the issue and allowed the device to ping the specific subnet on the firewall. Is there some supporting documentation on this feature outside of Scrutinizer (or within)?

[scottr]

Hello,

This poller runs as part of flowalyzer. You can configure devices either by adding objects to a map, or opening flowalyzer itself from the START button. In flowalyzer there is a poller tab where you can add/remove devices.

We by default configure all of your flow sending devices and poll them.

As far as help docs, if you hit the ? icon you can find some overall information. But it does not go into set-up.

Scott