PollFile Config Error

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illbill
Posts: 2
Joined: Thu Oct 13, 2011 9:43 am

PollFile Config Error

Post by illbill » Thu Oct 13, 2011 9:52 am

Hello,

I keep receiving a CFG error in "maxbytes[xxx]" that i go in and fix within the config file, however after running for 20-30 minutes the error comes back. Seems like the number that i put in keeps getting reset back to 0. I am trying to monitor battery replacement status on a ups, the oid string returns 1 for good or 2 for bad. Any thoughts?

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BenjaminM
Posts: 63
Joined: Tue Mar 01, 2011 11:33 am
Location: Sanford, Maine
Contact:

Re: PollFile Config Error

Post by BenjaminM » Thu Oct 13, 2011 10:12 am

Hello illbill,

I am curious to know if the error is coming from the template and not the config file. Basically if they do not match the template will change the config file to match it. This happens every time the poller runs. You can look for the template by searching for the report ID. To do this go to the admin tools under Denika and click filter all reports on the top of the page. Enter the report ID in the field and click search. One the results come up click edit and then edit again.

Can you also give us more information? I am also curious to see if any errors were generated for this event. Can you send me the last few entries in the latest apache error log? It is located on the Denika server: plixertools/apache/logs/

Thanks,
Ben
Benjamin Moore
Plixer International Tech Support
(207)324-8805 ex:4
Bio: http://forums.plixer.com/viewtopic.php?f=20&t=2404
Twitter: http://twitter.com/ActiveBeerGeek/

illbill
Posts: 2
Joined: Thu Oct 13, 2011 9:43 am

Re: PollFile Config Error

Post by illbill » Thu Oct 13, 2011 2:02 pm

Looks like that was the culprit. When i checked the template it was defaulted to 9999999. I changed that back to 2 and saved the template and it's been working since.

Thanks

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BenjaminM
Posts: 63
Joined: Tue Mar 01, 2011 11:33 am
Location: Sanford, Maine
Contact:

Re: PollFile Config Error

Post by BenjaminM » Thu Oct 13, 2011 2:11 pm

Hello illbill,

That is excellent to hear. Please let us know on the forums if anything else comes up..

Thanks,
Ben
Benjamin Moore
Plixer International Tech Support
(207)324-8805 ex:4
Bio: http://forums.plixer.com/viewtopic.php?f=20&t=2404
Twitter: http://twitter.com/ActiveBeerGeek/

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