CrossCheck : missing devices

Scrutinizer is an enterprise/business class NetFlow and sFlow analysis tool. Scrutinizer provides historical trends of the company's critical network interfaces as well as the details on:

Who: The end system causing the traffic
What: The application/protocol that is being used
When: The time frame it has been occurring for
Where: The network connection that is affected

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geoffray-reau
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Joined: Wed Nov 27, 2013 11:58 am

CrossCheck : missing devices

Post by geoffray-reau » Wed Nov 27, 2013 1:45 pm

Hi,

In our Scrutinizer Server (actually up and running with v11.0.3), some flow exporters are not recognized as devices in Crosscheck. We have to set manually map objects instead of creating map objects using the regular device.

The devices concerned with this issue are some Cisco 4500 and 6500 series chassis. Flow collection for those are up and running.

Have an idea ?

Thanks.

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tomp
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Location: Sunny Sanford Maine
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Re: CrossCheck : missing devices

Post by tomp » Thu Nov 28, 2013 8:06 am

Hi geoffray-reau,

The support team is on Holiday today/tomorrow. Are you able to call into support on Monday as we haven't seen the issue you're describing. We would need to take a look at this.

207-324-8805 x4

Ask for Danny or Jake

geoffray-reau
Posts: 2
Joined: Wed Nov 27, 2013 11:58 am

Re: CrossCheck : missing devices

Post by geoffray-reau » Fri Nov 29, 2013 4:15 am

Hi tomp,

My company is located in France. It would be easier for me to contact Plixer by e-mail or online chat.
But I'll try to contact the support team anyway.

Thanks.

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tomp
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Location: Sunny Sanford Maine
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Re: CrossCheck : missing devices

Post by tomp » Fri Nov 29, 2013 9:04 am

OK - Reach out to the team via chat or shoot me an email: [email protected] and I'll have someone call you Monday.

- Tom

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